Thank you for visiting and shopping at ca.huntingdoor.com. Following is our Shipping Policy
Shipment Processing Time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on Sundays or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Customized orders may take longer. Please contact us to confirm the delivery time before your order.
Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
You can find each product’s shipping charge on the product detail page. We have added the actual shipping cost in the product price and you will see that all products are free shipping. The shipping charges will also be calculated and displayed at checkout.
If you need expedited delivery, please contact us at support@HuntingDoor.com. We will calculate the extra shipping cost to pay for expedited delivery.
The default shipping carrier is Postal Service, and you can choose to pay extra cost for expedited shipping like Federal Express (FedEx) or United Parcel Service (UPS). Please contact us to get a quote of expedited shipping cost before placing your order.
The delivery time is 10-40 days. The 1-piece traditional bows will take 10-30 days to arrive, and other items will take 20-40 days to arrive. You can find the delivery time on each product detail page. Please note that the delivery time may be sometimes extended due to unpredictable events like COVID-19.
Please provide your best contact phone number when placing your order, and make sure your phone is reachable when the shipping company contacts you. In case the shipping company could not reach you, you have to contact the shipping company for re-delivery or self-pickup from your local shipping company.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will be active within 24 hours.
Customs, Duties and Taxes
We are responsible for customs and taxes applied to your order shipped to Canada. You will be responsible for the customs and taxes if you want the items to be shipped to other countries.
Defective, Damages and Lost
We are liable for any products defective, damaged or lost during shipping. If you received your order damaged, please take some pictures and email us at email@example.com including your order number. If the product is defective, we will send you a part replacement, a partial or full refund. If the product is damaged or lost, we will send you a new package for free.
Our Return Policy and Refund Policy provide detailed information about options and procedures for returning your order.
If you have any question about your shipping, please email us directly at support@HuntingDoor.com.